Under the supervision of the Manager of IT Client Services this position is responsible to provide highly skilled and quality technical support of end user computer systems, ranging from moderate to complex environments and over a wide geographical area.
Nature and Scope:
This position diagnoses hardware, operating system, and software problems, consults with users to determine and recommend functional hardware and software solutions, plans for short and long range computer requirements, and implements, modifies, and tests new or replacement hardware, operating systems, and software programs.
Performs job functions under general supervision. Primary job functions require exercising independent judgment.
Decisions that must be referred to the supervisor include hardware and software acquisitions, personnel management, policy deviations, financial matters and changes that could adversely impact user functionality and or productivity. Additional responsibilities may be required.
This position does not provide patient care.
The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
Minimum Qualifications: Requirements – Required and/or Preferred
Must have working-level knowledge of the English language, including reading, writing and speaking English. Requires Associate of Arts degree or equivalent in basic electronics or computer science. Experience may be substituted for education on a year for year basis.
Minimum two years experience in the field. Applicants with experience in a healthcare setting will be given preference.
Valid State of Nevada or California driver’s license and ability to pass Renown Health’s Department of Motor Vehicle Report criteria upon hire.
A+ Hardware and Operating System Certification preferred.
Computer / Typing:
Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.