The Community Health Worker (CHW) is responsible for a variety of activities that support our patient & member populations with Social Determinants. The core focus of each CHW is to support the clinical care team in achieving the health outcomes of patients and to advocate on behalf of the patient and their family. These health outcomes can range from social determinants to clinical utilization, education/prevention. The CHW will help each patient/member and their families navigate healthcare, community resources and benefits. The Renown CHW will be integrated with the care team with responsibilities to appropriately document within the Electronic Medical Record (EMR), effectively communication in a HIPAA compliant manner, and keep the triple aim (Customer Experience, Cost, & Quality) at the core of their work.
Nature and Scope
The Community Health Workers will be highly skilled in the following areas: a. Communication b. Interpersonal Relationships c. Knowledge base about the community, health issues, and available resources d. Service Coordination e. Capacity Building f. Advocacy g. Teaching and Education h. Organization
The Community Health Worker will educate clients and their families on the importance of lifestyle change, including adherence to their medication regimes, recommended treatments and how and when to access the right appropriate level of care. The Community Health Worker will need to help patients navigate the healthcare system, which may include assisting them with enrollment eligibility, appointments, referrals, and transportation to their health care appointments. It also includes promoting continuity of care and obtaining the right level of care when needed. The Community Health Worker will be responsible for non-clinical case management. This includes community and health plan referrals, documentation of activities in the EMR, f report management, accurate and detailed note taking, and persistent follow up. While managing patients, the Community Health Worker will need to conduct non-clinical assessments pertaining to their health determinants: social, environmental, lifestyle, etc. Based on the care plan for each patient and the social determinant gaps needing to be addressed the CHW will need to connect patients to the appropriate community, social, and medical resources needed to address each gap as need. In managing each patients, CHWs will need to meet patient’s in-person which may include community visits to help facilitate trust and effective engagement. There are clinical and community environments that the CHW may work in which could include, but are not limited to: unpleasant odors, uncleanness, pets, infestations, or uncomfortable climate (i.e. warm or cool temperatures) KNOWLEDGE, SKILLS & ABILITIES 1. Excellent, effective written and verbal communication skills 2. Effective ‘one on one’ interaction with the ability to build trust and establish positive connections with patients 3. Work effectively with people of diverse backgrounds, ages, skills, abilities and interests 4. Ability to work independently and with teams 5. Knowledge and understanding of the need for compliance with Renown policies 6. High standards of professional practice and ethical conduct 7. Ability to assess, evaluate and problem solve 8. Computer proficiency in software applications 9. Knowledge of community, civic, social and social services community resources 10. Ability to effectively communicate philosophy, goals and objectives of the Population Health 11. Teachable This position does not provide direct patient care.
The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
Minimum Qualifications Requirements – Required and/or Preferred
Education: Must have working-level knowledge of the English language, including reading, writing and speaking English. AA or AS degree preferred. Preference will be given to individuals with degree in health related field. Bilingual (Spanish) is preferred.
Experience: Minimum 6 months of experience in related medical field required. Population Health experience preferred.
License(s): Valid State of Nevada or California driver’s license and ability to pass Renown Health’s Department of Motor Vehicle Report criteria.
Certification(s): Community Health Worker certification or ability to obtain certificate within 12 months of employment.
Computer / Typing: Must be proficient with Microsoft Office Word, Excel, Outlook and PowerPoint. Ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.