The Supervisor of Retail is primarily responsible for assisting retail leadership in meeting sales and productivity goals while promoting positive relations with all individuals who approach the store and focus attention on guest needs, while promoting store products and services. This position will close sales, collect money, and swipe/enroll customers in loyalty cards using the retail division’s POS system. This position will assist with inventory control and maintain cleanliness of fitting rooms and displays. The supervisor will also adhere to sensitivity and confidentiality methods and procedures to ensure the well-being of the customers. This position also performs additional responsibilities needed to help the retail leadership with daily operating procedures, such as maintaining quality store operations, and maximizing financial contributions.
Nature and Scope
It is the expectation of the Supervisor to be proficient in all retail sales associate’s job functions and be able to work in all retail store outlets as needed. * Provide exceptional customer service * Establish rapport with current and potential customers, and their clinical providers, in order to understand their product needs * Maintain and demonstrate complete knowledge of all store products, services hours of operation and scheduled daily group activities * Assist in maintaining inventories, pricing policies as well as the cleanliness of fitting rooms and displays * Partner with Retail leadership on establishing guidelines for visual merchandising, lighting, signage, space plan, and fixture layout * Ensure these guidelines are implemented consistently amongst all retail outlets and employees * Drive sales to meet assigned sales goals * Provide neat, legible payroll records in a timely manner * Work cohesively with other departments and co-workers and contribute to team efforts * Purchase order entry – re-orderable * Ensure Retail operations are running efficiently and smoothly through review of sales reports, productivity, etc. * Assist with training of retail employees * Fills in other retail positions on an as needed basis i.e. call-offs * Creates and Maintains Retail Staff Schedules * Holds retail staff accountable on a sustained basis using all tools available. Any additional duties and/or projects assigned by the leadership of Retail. This position does not provide patient care.
The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
Minimum Qualifications Requirements – Required and/or Preferred
Education: Must have working-level knowledge of the English language, including reading, writing and speaking English.
Experience: Minimum one-year retail experience in a department store or specialty store. Previous cashier experience in a specialty gift store preferred.
Computer / Typing: Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.