Position Purpose The Practice Manager is responsible for managing the operational, financial, quality and regulatory compliance of assigned practice(s). This position directs and oversees the management of operations with respect to their assigned practice(s). This position has the responsibility to ensure the site is meeting and exceeding financial goals, lead staff to meet organizational goals, and ensure provider and staff productivity through scheduling and patient flow. This position meets regularly with leaders across the organization to ensure billing, scheduling, quality, technical and other initiatives / organizational goals are being met and exceeded when possible. Nature and Scope The Practice Manager works collaboratively with Providers, Practice Supervisors and staff, Renown Medical Group leadership, and Renown Medical Group support services to ensure the successful operation of high quality, efficient office practices. This position ensures the implementation and adoption of best operational practice, monitors clinical compliance such as OSHA and CLIA, and is responsible for analyzing financial data and budgets in order to make informed recommendations for continuous improvement. The Practice Manager must be able to successfully communicate across a wide spectrum of audiences, lead change initiatives, have strong financial and organizational skills and be able to function effectively with multiple priorities. This position is challenged to oversee and maintain operations at assigned practice(s). This includes assessing and implementing short and long-range goals to ensure efficient functioning, quality care, and patient / physician satisfaction and engagement.
The responsibilities include but are not limited to the following areas:
Accountability and thinks strategically:
Champions innovation and supports change
Promotes continuous learning and employee development
Problem solving and addressing issues raised by physicians, employees and patients
Provide leadership and development for team of practice supervisors
Full profit and loss responsibility of the market including revenue, expenses and budgeting
Develops business plan for practice in conjunction with Administrative Directors and Physician(s).
Develops Marketing plan in conjunction with Marketing Business Partner.
Provides excellent service to all customers:
Exemplifies excellent customer service towards patients, families, visitors, volunteers, physicians and co-workers
Demonstrates courtesy, compassion and respect
Communicates with all customers (internal and external) in a positive and professional manner
Operational best practices and service excellence standards
Implements and maintains best practice operations through evaluation of resource utilization, clinic flow, and Epic System integration
Supports physicians in achieving scorecard targets related to clinical quality
Responsible for achieving patient satisfaction goals assigned for each practice(s)
Responsible for achieving employee engagement goals for each practice(s)
Responsible for hiring and evaluating practice supervisors with input from practice physicians
Ensures compliance with all regulatory guidelines and agencies
Continually evaluates operations, analyzes processes and initiates changes
Supports the ongoing provider utilization of Epic
Develops budget plans in alignment with Renown Medical Group goals
Responsible for efficient, accurate, and prudent financial management of assigned practice(s), adhering to the annual budget
Compiles data, analyzes, and makes recommendations for increasing profitability of assigned practices including ROI for new investment opportunities
Monitors monthly revenues and expenses, in part by maintaining cost-effective personnel and supply utilization
Develops and implements cost-effective policies and procedures for all operational areas
Meets regularly with physicians to review physician compensation results, financial performance and discuss operational issues
Meets monthly and ensures A/R management in collaboration with Director, MSO to identify MSO reimbursement trends and opportunities.
Proven proficiency in financial management, which includes comprehensive understanding of insurance plans as they relate to physician practice.
Demonstrated ability to facilitate change and build effective teams
This position does not provide patient care. Disclaimer The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. Minimum Qualifications
Requirements – Required and/or Preferred Name Description Education: Must have working-level knowledge of the English language, including reading, writing and speaking English. Requires basic mathematical skills. Bachelor’s degree or equivalent experience required, Master’s degree in business administration, healthcare administration, nursing or a related field strongly preferred. Experience: Three years of increasingly responsible health care experience; and/or One year of clinic management or business management experience. License(s): None Certification(s): None Computer / Typing: Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.