Have a solid understanding of the business and operational aspects within the Renown Health entities, and the software/hardware used.
Oversee design, configuration, testing and supporting files within assigned products and scope.
Facilitates responses to Support Issues to successful resolution
Create and maintain appropriate documentation.
Troubleshoot moderate to complex problems, requests and questions from end users.
Investigate end users preference while making design decisions about the underlying needs of the organization and user community, while navigating choices involved in application specifications
Demonstrates the ability to work on multiple, complex projects with high quality results and adherence deadlines.
Analyze business operations as they relate to design decisions, and prioritize and implement requested changes to the system.
Collect information regarding potential system enhancement needs, and analyze new functionality in releases to determine how/if it should be used, and review and test each new release.
Dependent on the Application(s) supported this position may be required to take call.
Develop Level of Effort estimates and track actual time worked accurately.
Demonstrate Project Management Skills, own project plans in designated area and uses Microsoft project or other tools to track tasks, manage project plans.
Maintain regular communication with Business Owners, Project Managers, vendors and customers.
Assists in the emergent change approval process
Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with software/hardware used.
Develop clear and concise process flows and supporting documentation for business owners and units.
Set and adhere to standards for naming and numbering conventions, change control, environment management and security classifications.
Demonstrates a solid understanding of Data Architecture and Integration concepts and strategies, experienced in designing data integration solutions required.
Teamwork, Collaboration, Professionalism, and Leadership:
Demonstrate the ability to facilitate meetings with customers to prioritize needs, set expectations and brings new functionality/design for review.
Leads work groups within the department or within project scope.
In general, works with a high level of independence
Coordinates resources with other teams in order to facilitate work and project completion, may coordinate and/or participate in testing efforts.
Demonstrate excellent interpersonal, organizational, and communication skills
Demonstrate the ability to manage projects and work load independently, as well as part of a team.
Provide knowledge transfer and mentoring to peers
Creates training documentation for areas of expertise
This position does not provide patient care.