Desktop Systems Support Specialist
Requisition ID: 167906
Department: 100644 IT Desktop and Customer Support
Facility: Renown Health
Schedule: Full Time
Shift: Day
Category: Information Technology
Location: Reno,NV
About Renown Health:
Renown Health is northern Nevada’s healthcare leader and Reno’s only locally owned, not-for-profit health system. We are an entire network of hospitals, primary care offices, urgent care centers, lab services, medical specialties, and x-ray and imaging services – with more than 7,000 nurses, doctors and care providers dedicated to the health and well-being of our community.
Position Overview
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Position Purpose: |
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Under the supervision of the Manager of IT Client Services this position is responsible to provide highly skilled and quality technical support of end user computer systems, ranging from moderate to complex environments and over a wide geographical area. |
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Nature and Scope: |
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This position diagnoses hardware, operating system, and software problems, consults with users to determine and recommend functional hardware and software solutions, plans for short and long range computer requirements, and implements, modifies, and tests new or replacement hardware, operating systems, and software programs. Performs job functions under general supervision. Primary job functions require exercising independent judgment. Decisions that must be referred to the supervisor include hardware and software acquisitions, personnel management, policy deviations, financial matters and changes that could adversely impact user functionality and or productivity. Additional responsibilities may be required. This position does not provide patient care. |
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The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. |
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Minimum Qualifications: Requirements – Required and/or Preferred |
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Education: |
Must have working-level knowledge of the English language, including reading, writing and speaking English. Requires Associate of Arts degree or equivalent in basic electronics or computer science. Experience may be substituted for education on a year for year basis. |
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Experience: |
Minimum two years experience in the field. Applicants with experience in a healthcare setting will be given preference. |
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License(s): |
Valid State of Nevada or California driver's license and ability to pass Renown Health's Department of Motor Vehicle Report criteria upon hire. |
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Certification(s): |
A+ Hardware and Operating System Certification preferred. |
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Computer / Typing: |
Must be proficient with Microsoft Office Suite, including Outlook,PowerPoint, Excel and Word andhave the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. |
Benefits
Renown Health exists to make a genuine difference in the health and well-being of the people and communities we serve. And it is through your passion that this mission is made real every day. The relationship with employees is the foundation for success as we proceed with our strategic direction. We strive to build upon this solid partnership by offering a comprehensive and competitive benefits package that meets the diverse needs of employees and their family members.
With my CAREER Rewards there’s peace of mind in knowing that Renown Health is also fighting for the most important things in your life — family, finances and future. Navigate options and make sure you are getting the most value from your Nursing career with us.
Education Assistance:
The Education Assistance Program offers reimbursement and repayment opportunities as well as educational and financial guidance from experts.
- Tuition and Certification Reimbursement
- Student Loan Repayment*
- Bright Horizons Education & College Advising™
*Full time employees can take advantage of concurrent participation in student loan repayment and tuition and certification reimbursement up to a combined limit of $4,000 per year.
Health Tracks – Wellness Discount:
Healthy Tracks is a powerful tool that can help you become an inspiring example of health and well-being for our community. Through participation, you can earn wellness discounts on your health insurance as well as being recognized through Everyday Amazing by completing Healthy Tracks activities.
- Affordable medical, Rx, vision and dental coverages
- Health Tracks Wellness Program/Wellness discounts
- Health coaching/Health Improvement Program
- Fitbit
- Fitness club discounts
Paid Time Off:
To promote resilience, Renown offers full and part-time employees up to 10 paid holidays and vacation time, which are combined together in an annual leave bank. Annual leave front load or accrual amounts are based on the employee’s type of position, length of service in a benefit eligible position and full time equivalent (FTE).
- Paid sick leave and military leave
401(k) Company Match:
Retirement savings is one of the most important benefits any employer can offer. Administered by The Vanguard Group, one of the nation’s most respected 401(k) investment companies, Renown Health’s Retirement Savings Plan is designed to help you on your journey to a comfortable financial future.
Flexibile Work Environment:
Renown Health recognizes that employees have diverse personal and family needs. A flexible work schedule can assist employees in balancing work and personal commitments, while meeting business needs and objectives.
- A healthy and safe Culture
- Flexible Work Arrangements such as alternate work schedules, self-scheduling, compressed work weeks and telecommuting
