Renown Health Clinical Laboratory is a 24-hour/7-days a week operation, providing laboratory services to an inpatient and outpatient population of all ages.
This position is challenged to diagnose and treat human responses to health problems. The incumbent must provide optimal patient care through assessment, planning, implementation, and evaluation of neonatal, pediatric, adolescent, adult, and geriatric patients and families.
The major challenge in this position is to perform and ensure quality and timely specimen collection, specimen transport, specimen preparation, computer entry, reception, telephone answering, report handling, and many other miscellaneous clerical duties. Customer service expectations are surpassed through appropriate use of interpersonal skills, organization of workload, observation of all policies, control procedures, proper patient identification, and proper attention to personal appearance. Patient issues (concerns, problems, requests) must be clearly reported to nursing and/or medical staff through direct communication.
Must be able to communicate with a diverse patient population and their family when performing bedside procedures. Must be able to approach and interact with customers in an age appropriate manner at all times. Positive customer service behaviors are expected at all times.
Responsible for training students, mentoring new personnel, and honing the skills of laboratory assistants at Levels I and II. Training will be conducted via departmental orientation and training protocols.
Must be knowledgeable of and observe all safety requirements in a laboratory and hospital. A comprehensive knowledge must be maintained in all procedures for which performance is required. Competency in work related skills must be demonstrated annually.
Incumbents working in a Healthy Tracks facility will gather and obtain additional information and accurately document the data for Healthy Tracks reporting. If a patient presents with a Healthy Tracks requisition incumbent will be trained and responsible for gathering the following data in addition to drawing the patient:
- Patients vitals
- Limited patient history
- Waist circumference
The incumbent uses professionalism and diplomacy with interacting with patients of all ages, their families, physicians, physician office staff and other health care providers in the accurate collecting of demographic, clinical, and financial information in person or via telephone interviews.
Takes an active role in decreasing accounts receivables by following established guidelines, regulations, policies and procedures during the registration process in accurately:
- Obtaining and accurately entering demographic, clinical, financial information into the computer system.
- Explaining and obtaining signatures on admission, clinical and financial forms
- Collecting accident information
- Identifying all insurance payer sources
- Identifying payer order sequence
- Verifying insurance eligibility
- Obtaining insurance notification
- Charge order entry processing
- Determining estimated cost for services being rendered
- Identifying and collecting patient financial obligation amounts, i.e. co-payments, co-insurance, deductibles, etc.
- Documenting all information collected timely and in accordance with department requirements.
Explores the financial need of the patient and when appropriate refers the customer to the appropriate federal, state, or county assistance agencies.
The incumbent is responsible for scheduling, order entry and reception functions and assists in completion of departmental tasks.
This position has the authority to solve problems following established company guidelines. Decisions that must be referred to a supervisor are matters that involve problems which can develop negatively towards the company, time off requests, sick time, work schedules, interoffice problems, etc.
This position does provide patient care.