The Supervisor of Patient Financial Assistance must possess an in-depth knowledge of federal, state, and local regulations and programs available to uninsured patients as well as knowledge of medical insurance policies and procedures. The Supervisor will ensure that all patients are secured with a payer source and that patients with limited or no payer source are screened for government assistance in a timely, professional manner. This leader will also ensure that all Financial Assistance program policies are adhered to and access to this service is available for our patients wherever applicable.
The Supervisor will monitor and evaluate daily work volumes and inventories throughout the verification, eligibility and application process to ensure all applicable timelines are met while determining coverage and/or payer sources for these patients. The Supervisor will maintain current knowledge of eligibility programs and ensure department policies and procedures are adhered to.
The supervisor will plan, develop and implement department procedures. The supervisor is responsible for ensuring appropriate hiring practices, staff evaluations, ongoing training and orientation of employees. The supervisor must demonstrate high leadership standards of professional conduct, courtesy, diplomacy and respect for confidentiality. In addition, the supervisor will be responsible for Kronos, monthly schedules and ensure the necessary coverage for department operations of the financial assistance process. Maintaining and preparing monthly and quarterly statistical reports will be done to assure the quality of the work provided by the staff of the department. The position may be required to be on call and/or work nights and weekends.
The Supervisor will ensure all staff in this department are kept current on regulations and procedures and that they have the tools they need to perform their duties at optimal levels. This department and its staff must be able to maintain the highest level of confidentiality while performing financial screenings and qualifications.
The Supervisor will ensure that we always provide excellent customer service to all of our patients in this unit.