This position is challenged by multi tasking an ongoing variety of customers with concerns and needs which require attention and a timely response.
The incumbent will often deal with situations that are extremely sensitive in nature. It is imperative that they be treated with tact, diplomacy, confidentiality and care. This position is responsible for communicating changes in provider practices, and relaying route opportunities to leadership.
This position provides pick-up and delivery services for several departments within Renown Health, as well as community provider offices. The incumbent will receive, sort and distribute lab specimens, supplies, mail, various documents and medical reports to such locations. The incumbent may be required to perform other related duties and work overtime.
The incumbent must possess the ability to sort, prioritize and organize items to be delivered or picked up on routine delivery routes or as “STAT” calls. The incumbent must be able to determine if the items are appropriate for transportation and determine the appropriate mode of transportation dependent on temperature and special handling requirements. The incumbent must be able to function autonomously, make appropriate decisions concerning priority of request and understanding when a situation requires escalation to a department leader.
Incumbent will be required to operate a motor vehicle and abide by all state laws concerning traffic and safety. Must meet insurance requirements for good driving record. Incumbent must ensure that the vehicle is clean and in safe operating order at all times. Any deficiencies must be reported to a department leader immediately. Must be able to understand layout of the community and use a map of GPS devise to locate non routine locations.
Incumbent must demonstrate the desire to promote a caring environment as well as maintain a polite, positive attitude while dealing with customers of all ages, social, cultural and economic backgrounds.
This position does not provide patient care.