Renown Health is an organization with a strong corporate culture emphasizing customer service and team work; alignment of personal philosophy with this culture is essential.
The Clinical Engineering Department's purpose is to support a safe patient care and treatment environment through the effective management of clinical engineering technology. Flexibility and the ability to identify and shift priorities and activities regularly are imperative.
The CET works as a member of the Clinical Engineering team so a high level of communication, cooperation, and coordination are required to complete work, share information, allocate resources, develop policies and procedures, resolve problems and pursue quality/performance improvement opportunities.
Functions with a great deal of independence in identifying, initiating and completing work assignments: therefore, self-motivation and initiative are necessary.
Functions under continual time pressures: to respond to stat calls; to identify and correct problems; to return critical equipment and systems to service.
Responds to routine and stat service calls on a range of electrical, electronic, electro mechanical, mechanical and pneumatic medical equipment and devices. Differentiates equipment failures from environmental, applications, supplies, operator or patient induced problems. Takes actions to correct non-equipment problems. Troubleshoots equipment failure to the board or component level, as appropriate and most cost effective. Orders parts considering alternative parts options for cost savings and improvements. Determines vendor service requirements; arranges and monitors vendor service. Repairs or oversees repairs of equipment. Calibrates to manufacturer's specifications and inspects for proper operation prior to returning equipment to service. Documents, in detail all work performed.
Performs and documents performance assurance inspections on assigned equipment to include physical, functional, calibration and electrical safety checks. Participates in development and assignment of equipment risk designations. Reviews and gives feedback on potential revisions to performance assurance procedures.
Performs incoming inspection of all medical equipment items entering the system including new, leased, loaned, rented, physician or patient owned. Inspection may include uncrating, assembly, checking equipment for physical shipping damage, comparison to purchase documents, complete system check-out against manufactures' specifications, electrical safety testing, initiation of equipment historical documents in computerized maintenance and management system (CMMS), and coordination of installation and operator training.
Serves as a contact person and coordinator of activities and information for assigned service areas. Interacts with service area personnel, serves on work teams, as needed; coordinates and performs special projects, research and training for equipment operators. Communicates status of service area activities to supervisor, coordinator and/or team as appropriate.
Documents all operator induced equipment problems and follow-up corrective activity on work order. Instructs individuals and groups of equipment users on proper and safe use of equipment on informal ad hoc basis. Schedules formal in-service training programs, coordinates, and attends vendor training; provides follow-up to vendor training. Research, develop and teach operator training programs as required.
Assists other technicians in problem resolutions. Provides formal technical training to other technicians, as needed; researches, develops program and teaches session. Shares information with other technicians upon return from vendor service school.
Assists and advises health care providers to resolve problems and concerns in cases of patient emergencies and equipment problems caused by applications, use, or patient interface with medical equipment.
Coordinates new equipment evaluations in conjunction with supervisor and user departments. Provides technical assessment and recommendations on purchase options.
Coordinates new equipment installations including, receiving, acceptance testing, cable pulling, physical installation, coordination of maintenance and vendor installation activities, operator education and excess equipment removal and disposition.
Work schedules may be shifted to accommodate needs of the organization and/or to accomplish special projects and service requirements. Callbacks for emergencies and overtime are occasionally required. This position does not provide patient care.
Knowledge Skills and Abilities:
1. Skills in interpersonal communications, especially verbal. Ability to explain complex technical issues in lay terms. Ability to calm and appease clinical personnel in difficult situations.
2. The individual should be competent in the use of all applicable test equipment and tools required in the performance of these duties. Examples include, but are not limited to Electrical Safety Analyzer, Defibrillator Analyzer and Electrosurgical Unit Tester.
3. Knowledge of equipment functions with the ability to independently troubleshoot and repair basic and complex electronic circuits.
4. Ability to read technical service manuals and schematics and troubleshoot electronic equipment to board and component level.
5. Ability to complete required equipment repairs including disassembly, component/assembly replacement, reassembly and testing.