As a member of the Renown Health Security team this incumbent is responsible for ensuring the security, safety, and well-being of all Renown Health Property and individuals there within. Performing armed postings to include Rescue Team duties as defined by Renown Health Policy is a key component of this description. Performance includes demonstration of the following leadership competencies: demonstrates ownership, creates improvement and innovation, creates a work environment marked by pride/joy, builds bridges/collaborates, adaptability, integrity and trust.
Reporting to an on-duty Security Supervisor or Senior Security Officer, the Rescue Officer is responsible for ensuring a secure environment for employees, patients and visitors at all Renown Health facilities by providing service of the highest quality, which optimizes our patient’s healthcare experience.
Nature and Scope
This incumbent is responsible for ensuring a secure environment for patients, staff and visitors at all Renown Health properties. This will be done in a manner consistent with Renown Health’s values and goals.
Is required to put first the ability to excel at professionalism, exercising restraint to others[JE1] ’ errant words and actions, quality decision making, being slow to anger, and understanding that being an armed officer is a tool to accomplishing all other aspects of this position. This nature of this position is quality of character, decision making and implantation of successful decisions.
Having the understanding that the armed requirement for this[JE2] position is merely a tool utilized to provide quality customer service and successfully perform all Rescue Team duties. Being armed is not the focus of the position it is a certification requirement.
Works to build a cooperative and proactive department using current law enforcement, security and crime prevention technologies.
Acts in the capacity of a Violence Prevention Champion, assists in teaching: employees[JE3] active shooter protocol, stop-the-bleed process and workplace violence prevention.
Is responsible for responding to the needs and inquiries of the Renown Health community, and strives for a safe and secure environment for patients, staff and visitors. Supports and creates a community based model and sets standards for cross-disciplinary work to improve customer service.
Is responsible for responding to all Rescue Team events as defined by Renown Health Policy, armed calls and armed postings assigned and ensuring the making of reports and maintaining records.
Rescue Officers will rotate into all Security Officer duties in order to maintain their Security Officer skills, facility and unit knowledge base as well as perfecting their guest[JE4] relations approach.
Is responsible to maintain patient confidentiality and inform Security Officer in charge of all instances of necessary statutory reporting to state and federal agencies.
Is responsible to promote crime prevention and utilize proactive techniques to reduce crime, theft and loss of Renown Health property.
Will be required to administer patient restraints when authorization is provided by an approved medical practitioner.
Will be required to be cross-trained as a security dispatcher.
Will be required to detain individuals subject to arrest that have committed a crime and are an immediate threat. Security Officers may be required to appear in court and must be up to date on all State of Nevada criminal statutes and procedures.
Maintain the ability to interact with Reno Police Department, Washoe County Sheriff’s Department, Nevada State Police, University of Nevada Police, Department of Public Health Investigations, and other security, federal and out of state law enforcement agencies.
Successfully train with local law enforcement agencies in order to be proficient[JE5] with NFPA 3000 requirements, The Joint Commission Active Shooter standards as well as understanding regional protocols for an active shooter.
Must expertly understand and practice restraint in entering patient events involving non-armed Security Personnel or Renown Health employees, when armed, except as allowed[JE6] by Renown Health Policy.
Must fully understand and successfully[JE7] test annually on the Renown Health Rescue Team, Use-of-Force and Shooting Policy.
Must be able to work all shifts and during times of emergency be able to respond to Renown Health when called. Overtime, including mandatory[JE8] overtime, may be required when necessary to ensure minimum staffing levels.
Provide all other duties as assigned.
Must be able to successfully complete all required departmental training programs within 90 days including, but not limited to, handcuffing certification, Oleoresin Capsicum (OC Spay) Certification, IAHSS Basic Security Officer, and Non[RC9] -violent de-escalation and intervention certification.
This position will also be eligible to attend higher levels of training in preparation for career advancement and position specialization. Such trainings may include, but are not limited to, Field Training Officer, Bicycle Officer, Rescue Officer related training and Taser End User Certification.
This position does not provide patient care. [JE1]Requisite emphasis for both selecting and rejecting applicants including current employees
[JE2]An additional disclaimer for the armed component
[JE3]This element will ensure we keep the officers focused on decision making, purpose and proper thought process while armed
[JE4]This was an important selling point when presenting to executive staff that having Rescue Team Officers perform normal Security Officer duties as well to know well the facilities in case of rescue response.
[JE5]The true purpose of being armed. Not being armed just because.
[JE6]This is a transition area where there could be times when an armed officer will need to prevent injury or death to another by jumping into a fight with a patient, guest or visitor. This will be tightly controlled by policy and training.
[JE7]This will be done by OLA and an annual test with both requiring 100% passing.
[JE8]I would like to add this to all descriptions for hourly Officers, Leads and Supervisors
[RC9]Basic Certification here is new
The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
Requirements – Required and/or Preferred
Must have working-level knowledge of the English language, including reading, writing and speaking English. A high school degree preferred; a college degree in Criminal Justice or other related field preferred.
An understanding of military, police and/or security principles and 1-year experience in law enforcement/security/military is desirable.
Healthcare Security experience is preferred.
High level of motivation and creativity in problem solving preferred.
Excellent customer service skills preferred.
Strong team building skills and self-motivation are preferred.
Valid State of Nevada or California driver’s license and ability to pass Renown Health’s Department of Motor Vehicle Report criteria upon hire.
A State of Nevada Concealed Weapons Permit (CCW) obtained within 90-days of hire.CCW Permit delays by the appropriate law enforcement agency does not penalize the Rescue Officer from meeting the CCW requirement.
AHA Heart Saver certification is required within 90 days of hire.
IAHSS Basic and Advanced Security Officer is required within 90 days of hire.
Department approved handcuffing certification is required within 90 days of hire[RC1] .
Department approved OC spray certification is required within 90 days of hire.
Department approved de-escalation training certification is required within 90 days of hire.
A valid State of Nevada Peace Officers Standards and Training (P.O.S.T.) certificate.
Successful Annual Background check to be conducted annually. [RC1]AHA Heart Saver was the only existing certification. All others have been added to this field
Computer / Typing:
Strong written, verbal and computer skills are desirable.
Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.