This job contributes to Starbucks success by ensuring our service and store standards are met. We do this by providing customers with prompt service, quality beverages and products. Starbucks and partners will experience a friendly, upbeat and clean atmosphere. This position also performs additional responsibilities needed to help the store manager with daily operating procedures, such as maintaining quality store operations, and maximizing financial contributions. In addition the lead will be responsible for ordering supplies/product, tip allocation, opening/closing cash procedures, and deposits.
This position does not provide patient care.
Nature and Scope:
This position is challenged with providing quick and efficient service while still providing quality beverages and maintaining a pleasant attitude. The incumbent provides a variety of beverage services, including preparing packaged sandwiches and salads to the organization’s specifications. The incumbent also is responsible for order taking and cashiering. The incumbent has the authority to satisfy customer requests within the guidelines, and act as necessary to keep the area clean. Decisions that must be referred to the supervisor/manager include what items to serve, any equipment failure, and complaints from customers, scheduling, and any problems with co-workers. In addition, this position is responsible for:
1. Develops enthusiastically satisfied customers all of the time.
• Welcomes and connects with every customer.
• Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.
• Offers customer demonstrations and samples using brewing equipment.
• Customers creates opportunities for customer to interact with the product.
• Responds to customer needs and says thank you to every customer.
• Demonstrates the “Just Say Yes” behavior by taking care of customer needs.
2. Provides quality beverages consistently for all customers
• Prepares Starbucks beverages to standards.
• Follows health, safety and sanitation guidelines for all products.
3. Maintains Quality store operations
• Follows and leads others to follow store policy and procedures for operational flow at each station.
• Follows and leads others to follow standards for merchandising, stocking, rotating and storing products.
• Performs and leads others to complete cleaning tasks in accordance with the duty rosters and cleaning standards and works as a store team member.
• Presents oneself professionally and demonstrates clear communication by using Star Skills with all customer and partner interactions.
• Places and adjusts orders to meet trade patterns.
• Performs special projects to assist in store operations.
• Assists in store rostering and maximizes labor by adjusting staffing to meet ideal staffing
4. Contributes to store profitability
• Follows cash handling procedures and cash register policies.
• Follows inventory stocking and recording guidelines.
• Contributes to store goals for increasing sales and improving profits.
• Assists store manager with accounting and banking responsibilities.
• Records and is accountable for store fund while running a shift.
5. Takes Responsibility to Learn All Aspects of the Lead Barista
• Is responsible for self-initiated learning.
• Learns and demonstrates creating the Starbucks Experience
• Acts as a role model while providing guidance and training to store partners on all the
performance expectations listed in the Core Learning Journey
• Ensures partners adhere to the meal and rest break policy.
• Demonstrates and ensures all Starbucks policies and procedures are followed.
• Assists store manager with interview and performance reviews.
• Regularly communicates store and partner concerns with store manager in an effective manner
Knowledge, Skills & Abilities
The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
Minimum Qualifications: Requirements – Required and/or Preferred
Must have working-level knowledge of the English language, including reading, writing and speaking English.
Previous barista and food sales experience required. Point of Sale experience preferred.
Computer / Typing:
Must possess the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.