New Care Coordination Team Impresses Grateful Patient
November 16, 2017
A recent positive experience between an employee and a patient speaks well to all three of the pillars of Renown’s Back to Basics portion of the strategic plan: clinical quality, process efficiency and service excellence. It also shows how teamwork helps strengthen the patient experience at Renown.
It started when Courtney, an Outpatient Clinical Pharmacist with Renown’s Care Coordination team, received a referral to review a home health patient’s medication. This is part of her regular work, as Renown is the only health network in the region with pharmacy review for patient medication reconciliation.
While looking through the patient’s record, Courtney didn’t notice any medication errors but did see that the patient was using Tylenol PM, which has Benadryl (diphenhydramine), for pain relief. The patient was over age 65, and Courtney knew that Benadryl may contribute to falls and confusion. Courtney then notified the patient directly that they should use regular Tylenol instead for pain relief.
When the patient was informed of this attention to detail, she contacted Renown to praise Courtney for giving her that extra layer of support.
Courtney works with the Care Coordination team at Renown’s location on Locust Street. When a patient of Renown is referred to the team, they receive key details. The team – which includes nurses, pharmacists and social workers – compares medications with the discharge summary to make sure there are no care gaps.
This process began in September, and Courtney said it’s been going very well, with many patients showing appreciation for the calls and interventions as needed.
“I think it’s great because we can provide a wrap-around service for the patient,” Courtney said. “If they need education on a certain disease, a nurse on the team can follow up. And, if the patient can’t afford medication, the social workers can see if they qualify for a program to help with the cost.”
The team can also speak directly with members of a patient’s care team, including physicians or care providers, to make sure that quality and process is being followed at every step.
“It feels good to know that what we are doing is making a difference in people’s lives,” Courtney said.
Labor and Delivery Nurses Jump Into Action Outside the Delivery Room
November 15, 2017
It was almost the end of shift for registered nurses Krystie and Debbie. They were giving a report out to the night shift nurse supervisor, Melissa on the Labor and Delivery unit, when she received a phone call on her work phone.
“We watched her face as she took this phone call,” Debbie recalls. “Melissa was like, ‘What? What do you mean a patient is delivering? Where?’ and then she hung up the phone and said, ‘There was a patient coming into a doorway somewhere and she’s delivering.'”
There was no information as to which doorway at Renown Regional the patient was delivering at, and with dozens of doorways and entrances on the campus, Krystie and Debbie went down to the ground floor to see if they could possibly find the woman who was in labor.
Then, a code blue was called for the Roseview Tower elevators, ground floor.
A late September rain drizzled outside while the mother was lying on the floor mat of the entryway – the automatic doors were opening and closing with all the code blue team members around her setting off the door’s sensor. Krystie checked the mother and the baby was already crowning, so there was no time to move her to the Labor and Delivery unit.
“I was mainly focused on talking to the mom and ignoring everyone else around me,” Krystie said. “I wanted to make sure that she stayed really calm and coached her through it.”
Being in such a public area, the code blue team worked together to divert visitors and put up screens around the mother to make it as private as possible.
Both Krystie and Debbie have delivered babies off the Labor and Delivery floor, in cars and in the Emergency Department, but in their combined 35 years of experience, neither had delivered a baby in a doorway.
“We’ve been trained to deliver babies, so it’s nothing really scary,” Krystie said. “It’s fun to do deliveries outside of the norm.”
Both mother and baby were healthy and once they could safely move them, they transported them to Labor and Delivery.
“It was almost a surreal moment,” Debbie said. “We got her up on a gurney and I carried the baby all the way up while Krystie, Beth and Melissa wheeled the mom up, and we felt such a sense of accomplishment that we got it done and things were great.”
Dr. Tony Slonim Named to Becker’s List, Also Featured on ‘Eye on Washington’ TV Series
November 8, 2017
Dr. Tony Slonim, President and CEO at Renown Health, has received two more honors for his leadership and work in guiding the healthcare conversation. Here’s what has taken place:
Becker’s Hospital Review: Physician Leaders to Know for 2017
Dr. Slonim has been placed on this list by the respected health business magazine and website. All members featured on the list have demonstrated outstanding leadership and clinical expertise throughout their careers.
These physicians also have accomplished clinical careers, giving them unique insight into the healthcare industry. Many CEOs featured on this list have led their institutions through significant growth projects and technology installations, and continue to keep an eye on future development.
“Eye on Washington”
Dr. Slonim continues to have a significant presence when it comes to his views on healthcare’s present and future. Now, he will be featured on a television program called “Eye on Washington,” which provides news about what is happening in the U.S. Congress that affects Nevadans.
The show is broadcast on the following local stations:
KRNV-TV, Channel 4, 12:30 p.m. Thursdays
KAME-TV, Channel 21, 5:30 a.m. Sundays
KRXI-FV, Fox 11, 6:30 a.m. Sundays
In addition, the show is also broadcast on KKOH Radio, News Talk 780, at 12:30 p.m. Sundays. The show is also featured on TV stations around the state, including the Vegas area and in rural communities.
Here is when Dr. Slonim will be featured, along with the topics he will discuss:
“Health Rankings” – Dec. 3 and 31
“Treatment for Substance Abuse and Mental Health Problems” – Nov. 12, Dec. 10 and Jan. 7